Archer IRM
Year
2024
Role
Sr Product Designer
Deliverables
- User Report
- Information Architecture
- High Fidelity Figma Prototype
How can we seamlessly track our multinational technical support team’s ever-changing shift schedules?
Archer IRM, a leading risk management company, sought to enhance its internal operations by developing a new product to track the schedules of its technical support engineers. The goal was to create a tool that not only managed out-of-office (OOO) times but also seamlessly integrated with existing workflows to improve overall efficiency.
Archer IRM needed a solution that addressed the diverse needs of its technical support engineers. The challenge was to design a user-friendly product that fit seamlessly into their daily routines and provided additional value beyond basic schedule tracking. The objectives were to:
- Develop a proof of concept (POC) to garner support across the business.
- Conduct thorough user research to understand the various needs and workflows of the engineers.
- Create detailed personas, information architecture, and user flows.
- Design and develop a high-fidelity prototype for final approval and implementation.
Approach:
1. Proof of Concept (POC):
I led the UX design for the new product by initially creating a POC based on the original design. This POC was crucial in demonstrating the potential benefits of the product to stakeholders, successfully garnering support for further development and research.
Below is the only remaining screenshot of the previously utilized project, which had been sunset.
2. User Research:
To ensure the product met the needs of its users, I conducted extensive research on the technical support engineers’ daily activities. This involved understanding how they managed their schedules, identified pain points, and explored how the new tool could integrate with their existing workflows. The research highlighted opportunities for the product to provide additional functionalities, such as real-time updates and seamless integration with other tools.
3. Personas and Information Architecture:
Based on the user research, I developed detailed personas representing the different user types. This helped in understanding their specific needs and preferences. I also created comprehensive information architecture and user flows, ensuring that the product design was intuitive and user-friendly.
4. High Fidelity Prototype:
After several revisions and obtaining necessary approvals, I designed a high-fidelity prototype. This prototype was based on the current design and incorporated feedback from stakeholders and potential users. The prototype was instrumental in visualizing the final product and served as a guide for the development team.
Outcome:
The collaborative effort resulted in a robust scheduling tool that significantly improved the efficiency of Archer IRM’s technical support engineers. The high-fidelity prototype received positive feedback, and the product is now an integral part of the company’s internal operations. By understanding the engineers’ workflows and integrating the tool seamlessly into their daily activities, we were able to create a product that not only met but exceeded user expectations.
Conclusion:
This project exemplifies the importance of user-centered design in developing effective internal tools. By conducting thorough research, creating detailed personas, and iterating on design, we successfully delivered a product that enhances productivity and integrates seamlessly with existing workflows. Archer IRM’s commitment to innovation and efficiency is reflected in this successful collaboration.